At Body Lab Physiotherapy, we operate on a pay-upfront model for TAC and WorkCover claims.

How Payment Works

• You pay the full consultation fee at the time of your appointment.

• You then submit your receipt to TAC or your WorkCover insurer for reimbursement.

• Reimbursement amounts are based on the fees set by TAC/WorkCover.

• A gap payment will typically apply, as our fees are higher than the scheduled rebate.

We provide itemised receipts with all details required for claiming.

Gap Payments Explained

A gap payment is the difference between:

• The Body Lab consultation fee, and

• The reimbursement amount set by TAC or WorkCover

Gap payments vary depending on the service type.

What You Need Before Your First Appointment

To ensure a smooth process, please bring:

• Your claim number

• Details of your claims officer or insurer

• Approval confirmation for physiotherapy

• Any relevant reports, imaging, or GP referrals

• Your certificate of capacity (WorkCover clients)

If your claim has not yet been approved, you may still begin treatment by paying privately until approval is granted.

How to Claim Your Rebate

For TAC Clients

1. Pay for your appointment in full.

2. Submit your receipt through the TAC online portal or app.

3. TAC reimburses you directly at the scheduled rate.

For WorkCover Clients

1. Pay the full consultation fee at your session.

2. Email your receipt to your WorkCover insurer or case manager.

3. The insurer reimburses you directly.

How Physiotherapy Helps TAC & WorkCover Clients

Our physiotherapists can assist with:

• Soft tissue injuries

• Whiplash or spinal injuries

• Workplace musculoskeletal injuries

• Post-operative rehabilitation

• Strength and conditioning

• Safe return to work planning

• Functional capacity improvement

• Long-term recovery and prevention

We tailor your program to match your goals, job demands, and recovery stage.

Unsure If You’re Covered?

If you’re not sure whether your claim is approved or what your entitlements are, our team can advise you on what information you’ll need. You can also contact TAC or your WorkCover insurer directly before your first appointment.